Forum GLPI-Project

reqman

Member

Registered: 2012-06-07

Posts: 26

[SOLVED] Opening tickets anonymously from helpdesk.html does not work

Hello all,

I am interested in using helpdesk.html for my users, in order for them to be able to anonymously open tickets. However, when a ticket is entered in the helpdesk.html form and "Submit" is pressed, the user is brought to the GLPI login screen.

Searching around in the english forums here it seems that other users are able to accomplish this without a problem, so perhaps it is something permission related. Upon installation, I have disabled the built-in GLPI accounts (glpi, normal, post-only, tech). Should perhaps these be enabled in order for the helpdesk submission to work

Last edited by reqman (2012-06-11 11:55:20)

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Glpi 9.4.6

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [SOLVED] Opening tickets anonymously from helpdesk.html does not work

You must allow anonymous ticket creation in GLPI  (Setup > General > Assistance

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

reqman

Member

Registered: 2012-06-07

Posts: 26

Re: [SOLVED] Opening tickets anonymously from helpdesk.html does not work

That did it! I definitely feel a little dumb for overloooking the relevant option. Then again, the GLPI panel *is* full

Changing subject line to [SOLVED], please close this thread and thanks again.

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Glpi 9.4.6