Forum GLPI-Project

bturnbough

Member

Registered: 2023-01-27

Posts: 19

Troubleshooting Recurring tickets that dont get created (cron)

GLPI 10.0.16

I have a bunch of recurring tickets that are working just fine via cron.

I created a new recurring ticket this morning, scheduled it, but it never created the ticket.

I double checked the server date time and verified it was correct.

How do I go about troubleshooting it?

Recurring ticket:
Active: yes
Start date: 2024-09-25 10:05:00
Periodocity: 1 days
Calendars: Default
Ticket Template: {{The ticket template I want to use}}
End date:  none defined
Preliminary Creation:  none defined.

The "Historical" table of the recurring ticket shows no entries for new tickets / actions...etc.

Rafumel1774

Member

Registered: 2019-05-11

Posts: 131

Re: Troubleshooting Recurring tickets that dont get created (cron)

What is defined in the tickettemplate? Predefined fields?