Forum GLPI-Project

jntgavettih2

Member

From: Lawrence, Kansas

Registered: 2024-09-09

Posts: 4

Tickets between differents installations

Hi,

I have two glpi installations in two different locations, i would like people could open ticket on first and send notification on two, basically opening ticket on both. How can i do that?
I have tested this and the ticket has been refused, i think its because the header or GLPI ID from the other installation, but i dont have sure.

Hey,

I have two glpi installations in two different locations, I would like people to be able to open the ticket in the first and send notification in the second, basically opening a ticket in both. As well as any interaction such as follow-ups or tasks.
How can I do this?
I tested this and the ticket was declined, I think it's because of the other installation's GLPI header or ID, but I'm not sure.
Any ideas?

Tks.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Tickets between differents installations

GLPI explicitly blocks the creation of tickets from GLPI notifications regardless of which GLPI installation they come from.
There is a pull request started to make some of these hard-coded rules configurable in GLPI 11.

https://github.com/glpi-project/glpi/pull/17197

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