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#1 2024-09-11 18:28:19
- nikolaidys73
- Member
- From: Rafaela - Santa Fe- Argentina
- Registered: 2024-01-15
- Posts: 162
Help ..
I would need to locate the option that allows you to see the history in the tickets, I see that it has to be something about profiles because the administrator can see them but no other profile can
Thanks for your time
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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#2 2024-09-11 19:28:51
- jntgavettih2
- Member
- From: Lawrence, Kansas
- Registered: 2024-09-09
- Posts: 4
Re: Help ..
Hi,
I never seen this before, even in basic profiles with read-only access, i can see ticket history.
Maybe some plugin? Could you try to disable them?
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#3 2024-09-11 20:01:59
- nikolaidys73
- Member
- From: Rafaela - Santa Fe- Argentina
- Registered: 2024-01-15
- Posts: 162
Re: Help ..
Hi,
I never seen this before, even in basic profiles with read-only access, i can see ticket history.
Maybe some plugin? Could you try to disable them?
I'm going to test if it's one of the plugins that I have active that's happening, I haven't checked those options yet.
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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#4 2024-09-11 20:58:12
- nikolaidys73
- Member
- From: Rafaela - Santa Fe- Argentina
- Registered: 2024-01-15
- Posts: 162
Re: Help ..
Also for information, I disabled all the plugins and it didn't work.
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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#5 2024-09-11 21:09:26
- EribertoChianca
- Member
- Registered: 2024-09-11
- Posts: 3
Re: Help ..
You have to set it in each profile that u want to see the history in the tickets.
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#6 2024-09-12 10:15:54
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,287
Re: Help ..
administration>profiles>[myProfile]>administration tab>history checked="YES"
Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9
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#7 2024-09-12 13:33:02
- nikolaidys73
- Member
- From: Rafaela - Santa Fe- Argentina
- Registered: 2024-01-15
- Posts: 162
Re: Help ..
administration>profiles>[myProfile]>administration tab>history checked="YES"
Thanks, I was already dizzy between so many options
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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#8 2024-09-12 15:49:48
- nikolaidys73
- Member
- From: Rafaela - Santa Fe- Argentina
- Registered: 2024-01-15
- Posts: 162
Re: Help ..
Does anyone know if there is a way to configure SLA/TTR permissions?
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
Offline
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