Forum GLPI-Project

pedro.henning

Member

Registered: 2024-05-16

Posts: 5

Applicant disappears when we save the call

Hello!
When we classify the ticket and assign it to a technician, the name of the requester who requested the ticket in the "Requester" field disappears.
Can anyone help?
Grateful!

pedro.henning

Member

Registered: 2024-05-16

Posts: 5

Re: Applicant disappears when we save the call

Call = Ticket **

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Applicant disappears when we save the call

I'm not aware of this issue being reported recently. Which version of GLPI are you using, and do you have any plugins installed/enabled?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

pedro.henning

Member

Registered: 2024-05-16

Posts: 5

Re: Applicant disappears when we save the call

We are using the 10.0.15 version, which is the latest version of the GLPI (I belive it is though)