GLPI Feature Request

bturnbough · 2024-02-22 19:26:45

I am wanting to have my technicians assign tickets / changes to certain assets upon entering a ticket. This is currently not possible.

Additionally, I would like to be able to select *multiple* assets at once and assign them to a ticket or a change.

Lastly, I would like to create asset groups and assign those groups to incidents / changes (instead of having to assign individual assets).

Can anyone comment on this, please?

bturnbough · 2024-02-23 22:32:36

Anyone?

LaDenrée · 2024-02-25 13:08:38

bturnbough wrote:

I am wanting to have my technicians assign tickets / changes to certain assets upon entering a ticket. This is currently not possible.

check technicians profiles if these assets are in the list :

administration>profiles>[technician profile]>assistance (tab)>
Link with items for the creation of tickets My devices =YES - All items
Associable items to a ticket : "select your assets"

for changes, you can't associate asset upon creating change, you should add in in a second step

LaDenrée · 2024-02-25 13:14:09

bturnbough wrote:

Lastly, I would like to create asset groups and assign those groups to incidents / changes (instead of having to assign individual assets).

I'm pretty sure you can't, unless you write a plugin.

Forum GLPI-Project

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#1 2024-02-22 19:26:45

GLPI Feature Request

#2 2024-02-23 22:32:36

Re: GLPI Feature Request

#3 2024-02-25 13:08:38

Re: GLPI Feature Request

#4 2024-02-25 13:14:09

Re: GLPI Feature Request

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