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Here is what I am trying to accomplish:
We have a system edit log that user 1 enters in a system change. User 2 then validates that change in the log.
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I create a ticket for a system edit category.
Assign a needs approval by a 2nd user.
When that user approves the ticket and marks as closed, we are still seeing a "Your tickets to validate (1)" message.
What are we doing wrong in order to fully close out the ticket?
Thanks,
Dan
Thanks,
Dan
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Found it! Under the Validation tab - that needs to be set to approved.
So what is the purpose of the main ticket tab's approval drop down?
Thanks,
Dan
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Tickets to validate are different from ticket to approve.
Tickets to validate is a validation before treatment of the ticket (by example, you want a new print but you mus have the agree of the manager because you have a question of money)
Tickets to approve are tickets that be solved by a technician ans the requester must approve the solution purposed.
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OK, Based on my needs, I would want to validate.
so would I still want to setup my ticket as an approval request then?
Thanks,
Dan
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