Forum GLPI-Project

rt5504

Member

Registered: 2023-12-16

Posts: 23

Auto-Lock Mode

Hello community, where do I set the blocking times?

The lockdown mode is annoying but we need it.

Is there the possibility of automatic unlocking after 24 hours or so or a manual blocking of the ticket?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Auto-Lock Mode

Yes. Simply enable the "unlockobject" automatic action and configure the "Timeout to force unlock (hours)" and run frequency as desired.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

rt5504

Member

Registered: 2023-12-16

Posts: 23

Re: Auto-Lock Mode

OK and where?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Auto-Lock Mode

Setup > Automatic Actions
https://glpi-user-documentation.readthe … tasks.html

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

rt5504

Member

Registered: 2023-12-16

Posts: 23

Re: Auto-Lock Mode

thx

rt5504

Member

Registered: 2023-12-16

Posts: 23

Re: Auto-Lock Mode

We have identified an issue with ticket locking: when the user navigates back in the browser, the ticket is not unlocked. This means "unlockobject" does not apply in this case.

Unfortunately, our employees often do this as it is easier to navigate back and forth in the browser tab.

What other options are there to work around this problem?