Forum GLPI-Project

krystianroza

Member

Registered: 2018-10-05

Posts: 2

Responde from user via mail

Hi, i am using from long time GLPI ticket system.
Most of my users are answering from the web, but some of them would like to can answer from mail.
They are getting mails from notification system, but if they answer the mail is treated as to refuse
Probably I don't have correct rules.

Can someone help with it?
Maybe screens what type of criteria and actions should be?

I have try
h-t-t-p-s://github.com/glpi-project/glpi/issues/8457

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Responde from user via mail

Are email followups enabled in Setup > Notifications?

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.