Forum GLPI-Project

dond

Member

Registered: 2023-07-20

Posts: 5

GLPI - Get Email Tickets

Hello!

I configured Oauth IMAP with Offcie 365, but when I try to collect the emails I get the message below.

An error occurred trying to connect to the collector.
cannot change folder, maybe it does not exist

Last edited by dond (2023-07-20 15:38:07)

oneill2john

Member

Registered: 2022-05-07

Posts: 58

Re: GLPI - Get Email Tickets

Did you connect your Oauth IMAP plugin correctly to your Azure (M365)?
In your Azure portal, you have to register new Application and generate "client secret" ID and Client ID.

Then, in your Oauth IMAP plugin, you have to enter your Client ID, "client secret" and your Azure Tenant ID.

After that, in your Oauth IMAP plugin, go to Oauth authorization and create new authorization.

dond

Member

Registered: 2023-07-20

Posts: 5

Re: GLPI - Get Email Tickets

Did you connect your Oauth IMAP plugin correctly to your Azure (M365)?
In your Azure portal, you have to register new Application and generate "client secret" ID and Client ID.

Then, in your Oauth IMAP plugin, you have to enter your Client ID, "client secret" and your Azure Tenant ID.

After that, in your Oauth IMAP plugin, go to Oauth authorization and create new authorization.

I did this whole process and already created my authorization, but it only returns this error. sad

dond

Member

Registered: 2023-07-20

Posts: 5

Re: GLPI - Get Email Tickets

Did you connect your Oauth IMAP plugin correctly to your Azure (M365)?
In your Azure portal, you have to register new Application and generate "client secret" ID and Client ID.

Then, in your Oauth IMAP plugin, you have to enter your Client ID, "client secret" and your Azure Tenant ID.

After that, in your Oauth IMAP plugin, go to Oauth authorization and create new authorization.

I did this whole process and already created my authorization, but it only returns this error. sad

I run the DIAGNOSE

<<< * OK The Microsoft Exchange IMAP4 services is ready.

dond

Member

Registered: 2023-07-20

Posts: 5

Re: GLPI - Get Email Tickets

I resolved the issue.

As we changed the license of the account that collected the e-mails, it disabled the IMAP option in the Offcie 365 panel, it was just using another user with IMAP enabled and it worked perfectly.

victorjah50

Member

Registered: 2024-04-25

Posts: 3

Re: GLPI - Get Email Tickets

I resolved the issue, i had created the oauth authorization code with one user admin account (thinking that high level privileges accoutn was needed), but is not, the code authorization during the proceses code generation, i logged with the same email account of the mailbox where the users request support is received.

Good luck

Last edited by victorjah50 (2024-04-27 05:01:22)