Forum GLPI-Project

Argentorate

Member

Registered: 2020-01-27

Posts: 13

Requester field empty GLPI 10.0.3

Hello,

Since we migrate our GLPI server in 10.0.3 version, we have some tickets (that we create via mail) who appear with empty requester.

I've already checked my templates/components/itilobject/selfservice.html.twig as the case "no requester when a ticket created by self-service #11328" on the GLPI github, but I do have the necessary lines present.

The problem is rather random, a user can create a ticket correctly while his next ticket appears without a requester.

I have LDAP synchronization with my GLPI, which is in version 10.0.3.

Does anyone have any ideas about this problem?

Best regards,