Forum GLPI-Project

rafael.jesus

Member

Registered: 2022-10-20

Posts: 12

Assign more than one technician to a ticket

GLPI does not allow assigning more than one technician to a ticket in version 10.0.5. Does anyone have a solution, or went through the same thing?

oneill2john

Member

Registered: 2022-05-07

Posts: 58

Re: Assign more than one technician to a ticket

You can install Behaviours plugin:

https://github.com/yllen/behaviors

It has "Single technician and group" option where you can set it to No.

haiha298

Member

Registered: 2022-12-08

Posts: 7

Re: Assign more than one technician to a ticket

You can install Behaviours plugin:

https://github.com/yllen/behaviors

It has "Single technician and group" option where you can set it to No.

This is only work on the 9 version. I'm 10 version

oneill2john

Member

Registered: 2022-05-07

Posts: 58

Re: Assign more than one technician to a ticket

I'm also on version 10 and this plugin works just fine.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Assign more than one technician to a ticket

GLPI doesn't limit the number of technicians/groups assigned to tickets. The behavior is likely from a plugin that is installed such as escalade.

---

GLPI Collaborator and Plugin Developer.
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rafael.jesus

Member

Registered: 2022-10-20

Posts: 12

Re: Assign more than one technician to a ticket

I installed the behaviors, but the problem persists of not being able to assign more than one technician to the ticket. Do I have to configure anything after installing the plugin?

Last edited by rafael.jesus (2023-01-09 21:42:39)