Forum GLPI-Project

WebGreg

Member

Registered: 2020-02-27

Posts: 728

[SOLVED] Problem with deinstalation

Hi.

I thought it was a problem after updating GLPI 10, but I restored to 9.5.6 and I can't uninstall either. In the marketplace > clicked on uninstall > only spinning, no action and I can't change page - all is block (restart apache helps).

I tried to delete the folder, but no changes - there is the "clean" option, which is only spinning when clicked.

Last edited by WebGreg (2022-04-28 18:20:02)

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS

asilveira

Member

From: Canelones, Uruguay

Registered: 2014-12-10

Posts: 2

Re: [SOLVED] Problem with deinstalation

Hi

I had the same problem, I upgraded to php 8.1, in the process I also made a full update (sudo yum update), the problem was resoved. I bet that what resolved the problem was the php upgrade, you could try that first. I'm using glpi with MariaDB in a Centos 7.

Good luck

WebGreg

Member

Registered: 2020-02-27

Posts: 728

Re: [SOLVED] Problem with deinstalation

Hi @asilveira. Thank you for your answer.

I had php7.4 on Ubuntu 20.04. Upgraded to php8.1 with apt update $$ upgrade. The problem still exists

mysql  Ver 8.0.28-0ubuntu0.20.04.3

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS

WebGreg

Member

Registered: 2020-02-27

Posts: 728

Re: [SOLVED] Problem with deinstalation

From php-errors.log:

[2022-04-28 13:18:54] glpiphplog.CRITICAL:   *** PHP Error (1): Maximum execution time of 30 seconds exceeded in /var/www/html/glpi/inc/dbmysql.class.php at line 500 
[2022-04-28 13:44:40] glpiphplog.CRITICAL:   *** PHP Error (1): Maximum execution time of 30 seconds exceeded in /var/www/html/glpi/inc/impact.class.php at line 1753 

Two uninstall attempts, two different entries.

Now I'm waiting for the result of the uninstall attempt with the time set to 1200.

Last edited by WebGreg (2022-04-28 14:02:04)

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS

WebGreg

Member

Registered: 2020-02-27

Posts: 728

Re: [SOLVED] Problem with deinstalation

Yes!

/etc/php/x.x/apache2/php.ini

max_execution_time = 1200

Uninstallation from marketplace did not go completely well. I had to delete the directory manually and use the cleanup option.

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS