Forum GLPI-Project

snm

Member

Registered: 2021-07-19

Posts: 9

Approval request to requester group manager not working

1. Imported groups from Active Directory - OK
2. Imported users from Active Directory - OK
3. Assigned a user as a group manager - OK
3. Created a business rule - OK
4. Active business rule "Yes" - OK
5. Configuring: Criteria "Category - Name"; Actions "Send an approval request - Minimum validation required    Assign    100%" and "Approval request to requester group manager    Send    Yes"

Testing- business rule working, but not send requester group manager. Help me

p.s.
Send an approval request - User WORKING

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: Approval request to requester group manager not working

I confirm - I have 9.5.6 with this problem.

Can someone with version 9.5.7 or 10 check if the problem is resolved?

1. Administration > Groups > choose any > Users tab > if no user from the group has the manager status - set it to any one.
2. Administration > Rules > Business rules for tickets > Add new > Action > Approval request to requester group manager    Send    Yes
3. Create new ticket matching the criteria of the created rule.
4. Has the manager received the approval notification?

And the bonus question - what about a user who is a member of several groups with different managers? Will the application be sent to everyone?

Last edited by WebGreg (2022-02-18 15:05:30)

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS

youcef

Member

Registered: 2023-09-12

Posts: 2

Re: Approval request to requester group manager not working

I have glpi 10.0.7 with same problem