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#1 2021-02-23 11:01:48

Kaya84
Member
Registered: 2019-06-13
Posts: 72

Merge ticket

I'm tryng to merge two ticket
Ticket A (status closed)
Ticket B (status New)

I check ticket B and action -> merge -> ticket A.
Error occurs:
"Failed operation
(1 authorizations problems, 0 failures)
: Error on executing the action"

Log:
[2021-02-23 09:58:59] glpiphplog.ERROR: Ticket::merge() in /var/www/glpi/inc/ticket.class.php line 7269
Not enough rights to merge tickets 171 and 173  {"user":"279@srvticket"}

I'm using a super-admin profile with every ricghts checked on.

I can't figure out where is the problem.

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#2 2021-02-23 19:54:49

cconard96
Member
Registered: 2018-07-31
Posts: 68
Website

Re: Merge ticket

Most likely it is because Ticket A is closed. If you reopen the ticket, does the merge work then?


GLPI Collaborator and Plugin Developer

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#3 2021-02-24 15:41:21

Kaya84
Member
Registered: 2019-06-13
Posts: 72

Re: Merge ticket

Right.
Tried with another one and it worked!
Thx!

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