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#1 2012-02-27 14:51:43
- Jolly_Swede
- Member
- Registered: 2012-02-16
- Posts: 28
E-mail new ticket
We have a request from our users to be able to send new tickets as email. To make this possible I have set up GLPI to check one inbox in our mail system. Problem is all new tickets are created in the "root-unit" (as usual I am not sure about the correct name since I run GLPI in Swedish). Since we have two IT-departments I have set up two child-units to the root-unit. I want the email from this inbox to end up in the right child-unit. Is there any way to accomplish this?
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#2 2012-02-27 15:04:34
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: E-mail new ticket
The Rules engine (affects mail to entity)
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#3 2012-02-29 17:59:23
- Jolly_Swede
- Member
- Registered: 2012-02-16
- Posts: 28
Re: E-mail new ticket
Thank you VERY much! Works like a charm now. 
I have to say that that I am very impressed by this forum and the support that I get here. Again... Thank you VERY much!
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