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#1 2012-01-04 09:30:36
- glenn
- Member
- Registered: 2010-04-09
- Posts: 6
Send e-mails from GLPI
It would be nice if there was an ability to send users an e-mail from GLPI so you are able to ask questions or inform users about a ticket. Currently, we have to upload the e-mail to GLPI and place the text in an follow-up.
Hope you like my suggestion!
Thanks in advance.
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#2 2012-01-04 09:33:32
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Send e-mails from GLPI
You should enable notification.
When a user reply to a notification, this will be automatically add as a new followup
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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#3 2012-01-05 10:01:39
- glenn
- Member
- Registered: 2010-04-09
- Posts: 6
Re: Send e-mails from GLPI
Yes, but when a user receives a notification about a follow-up it is not clear that any action is required from the end user.
The text that the user should read should be prominent in the e-mail, otherwise users would probably just won't read it and hence won't answer the e-mail. Besides that, if you don't send notifications about follow-ups there is no possibility to send an e-mail trough GLPI
Last edited by glenn (2012-01-05 17:38:07)
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