Forum GLPI-Project

crostobol

Member

Registered: 2011-11-21

Posts: 7

Workflow

Hi, i hope someone could help me with following:

I want to set a ticket workflow:

When user "A" creates a new ticket i make a bussiness rule to assign it directly to technician "B". It´s ok.

But the problem comes now: When the technician "B" set the same ticket to resolved status i want the ticket to be assigned to Supervisor "C".

The question may be this: Can I set a bussiness rule inside another one to simulated a workflow?

Thanks!..

crostobol

Member

Registered: 2011-11-21

Posts: 7

Re: Workflow

P.D: i´m using glpi 0.80.5

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Workflow

Business rule is only play at the creation of the ticket, not at the update of it

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

crostobol

Member

Registered: 2011-11-21

Posts: 7

Re: Workflow

Well, and could i do it using scheduled tasks?

Thanks!