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I am looking for help when my techs solve a ticket with a resolution, I would like that ticket to be assigned to a manager to approve the resolution of that ticket. Is this possible? If so, can you point me to documentation to setup this hierarchy within GLPI?
Thank you for your help!
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The requester must approves the solution, not the manager
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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