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Hello,
I was wondering if it would be possible to change the content of the mail the users receive when they receive a follow-up. The goal is, that when they receive a mail from a follow-up, it only gives the url where they can find their ticket (that's already the case) but nothing else, only a message that says that there's a new follow-up and that they can view these by clicking on hte url. Is this possible and if so, how do i do this?
Jvuz
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We're using version 0.80.2.
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=> Setup / notifications / templates
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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OK, so now I've managed to change the way I like it. Only one thing. Is there a way to leave out the previous messages when posting a follow-up? This to keep the overview.
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I found the solution for my last question. In the template you need to change ##FOREACHfollowups## into ##FOREACHLASTfollowups##
Still a last question. Is it possible to disable sending a mail, when a follow-up is set private?
Jvuz
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