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So,
I see it's possible to add follow-ups by e-mail, how this work? Can someone explain please?
Thanks!
Best Regards,
SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0
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Just reply to a notification message (if GLPI is well configured, the reply address should be the collector address)
GLPI will use the message-id or subject to find the ticket, and add the content as a followup.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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Hum, ok.
I see this accidentaly, a techinician just reply a ticket with a "vacations default message" and add a follow-up, hehehe.
Thanks.
SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0
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E ae Augusto, tem skype ou msn para trocarmos idéia sobre o sistema? Abraços.
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I ended up putting filters on the GLPI IMAP account so that out-of-office messages are purged before GLPI sees them.
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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