Forum GLPI-Project

guenterg

Member

From: Austria

Registered: 2009-07-22

Posts: 4

[solved] Can't add ticket for devices

I have the problem that I can't add a ticket for a device. "New ticket for this item..." Link is missing. For computers and software I can add new tickets without any Problem.
If I go to tickets and add a new ticket, I get in the "Associated element" drop down list only General, Computer, Phone, Database, Idea  Box and Software.

Can anyone tell me where I can configure this items?

I'm using GLPI 0.80.1

Thanks!

Günter

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: [solved] Can't add ticket for devices

hi,

check your profil configuration

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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ddaran

Member

Registered: 2010-08-01

Posts: 13

Re: [solved] Can't add ticket for devices

goto Administration -> Profiles --> Assistance --> Linkable Items to a ticket (choose )

guenterg

Member

From: Austria

Registered: 2009-07-22

Posts: 4

Re: [solved] Can't add ticket for devices

Thank you very much! This solved my problem. I don't know why I didn't see it 

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: [solved] Can't add ticket for devices

i close.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir