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I input SLA on the GLPI wiki and did not get any hits. I then searches on the English forum for SLA and could not infer from the conversations what an SLA was.
What is it?
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Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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