Forum GLPI-Project

squidy

Member

Registered: 2008-09-01

Posts: 47

Disabling some fields in helpdesk

Hello,
Is there a way to disable some fields in helpdesk like urgency, impact, watcher,  for a specific profile?

I know that in the profile settings I can set "update tickets" to "No", but this setting disable some fields that I want to be enabled like "User - Requester".

For example, I want "User - Requester" enabled, but I want "Urgency" and "Impact" disabled for a specific profile..

Is it possible?

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Disabling some fields in helpdesk

For now, it is not possible.

The only solution is the post-only profile with a minimun ticket form.

It will be possible in a future version (with ticket template)

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