Forum GLPI-Project

georgem4d

Member

Registered: 2010-05-26

Posts: 2

Email Receiver - Unknown Users

Hello,
I am running 78.4 with an email receiver setup.   When GLPI receives an email request from an email address which is "unknown" it does NOT automatically create a ticket.  Instead, it puts it in "list of not imported emails" with reason of rebuff: unknown user .  Is there a way to modify the setting so that GLPI will create a ticket even if the sender's email address is not known to glpi through local or ldap?  Thanks!

georgem4d

Member

Registered: 2010-05-26

Posts: 2

Re: Email Receiver - Unknown Users

I found the setting:

Setup --> General --> Asistance

Allow anonymous ticket creation (helpdesk.receiver) :  No (Default)   --> Change to YES

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Email Receiver - Unknown Users

great
I close this thread