Forum GLPI-Project

gav_h

Member

Registered: 2011-01-21

Posts: 1

Email Follow ups - Do not send requesters follow-ups back to requester

Hello,
This issue started after upgrading to 0.78.1
We are currently running version 0.78.2

Is there a way to simply stop the requester getting there own follow-up back when replying to an email from the helpdesk.

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For example:
user (requester) sends a request via outlook e.g. helpme please
technician receives request in helpdesk (ok)
technician sends a follow-up in helpdesk e.g. try this
requester receives technicians follow-up in outlook (ok)
requester sends a repy in outlook e.g. tried that!!

After a couple of minutes requester gets there own follow-up sent back to them i.e. tried that!! (very confusing)
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Many Thanks!