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Hi All
Is it possible to have tickets re-open if an reply is received?
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version of GLPI ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Oh yes sorry, 0.72.4
Have not gone to 78 because the Custom Fields plugin is not updated
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Yes. When a ticket is closed and an user send email, the ticket will have this status change(assign if you have technician or groupe or new without)
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Thanks for the reply
It doesn't seem to work for me - is there a setting I need for this to work?
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Does the "reply" email get appended to the ticket ?
GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003
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MikeBlos : it works in 0.78
adrianmarsh : yes if ticket is not closed.
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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