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Hi,
i am using GLPI 0.78, regarding tickets, when i set one ticket to solved or closed status, the Average resolution delay Average (real) duration of ticket Total (real) duration of ticket Average delay to respond to the ticket are not correct most of them are showing cero (0) as value.
how can this be fixed? this is really needed for ticket resolution reports.
BR.
Mario Hdz.
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This was an issue back in 0.72.4 too, and probably earlier. I think its on the roadmap, but everytime I've mentioned it, I've been ignored.
I ended up creating my own methodology and manually calculating response and closing times. Probably better off writing a custom report using the Reports plugin.
Last edited by sean.tapscott (2010-11-19 00:12:50)
Now using 0.78.1 on CentOS.
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could you please tell me how to create a custom report?? i do have the report plugin installed.tks
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Go find out yourself. The reports plugin does have a wiki.
Now using 0.78.1 on CentOS.
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