Forum GLPI-Project

lmnt9

Member

Registered: 2008-08-05

Posts: 56

Ticket visibility by device

We have some computer items that are used by multiple users - in this case, a fax server.

If one user creates a ticket for a problem with that device, the other users, that also use the device, have no visibility of that ticket - can anyone suggest a solution for this?

If I create a group and put all users in it that use the device, they can select the device when creating a ticket, but they cannot see a ticket created for the device by another user - maybe allow this in future versions?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Ticket visibility by device

Version of GLPI please ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

maboo23

Member

Registered: 2010-04-16

Posts: 1

Re: Ticket visibility by device

Same here with me. We have a global shared printer.
I am using 0.72.4

Thanks