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#1 2019-10-29 10:25:37

Unit22
Guest
Registered: 2016-01-22
Posts: 25

Cannot add person (user) as watcher

Hello!
I've 2 independent installation of GLPI 9.4.4, one was updated from older version, one is newly installed.
In both, i cannot add user to watchers, there's no "User" in dropdown, only "Group"

Is this normal behavior? How can i change it?

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#2 2019-11-04 05:07:29

Unit22
Guest
Registered: 2016-01-22
Posts: 25

Re: Cannot add person (user) as watcher

Does anybody seen the same behavior?

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#3 2019-11-04 13:58:55

mecmav
Member
From: Brasil
Registered: 2019-03-22
Posts: 150

Re: Cannot add person (user) as watcher

Do you have users with profile permissions to assign an observer ?
Do you using child entities?
Using recursively?

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#4 2019-11-04 14:58:03

Unit22
Guest
Registered: 2016-01-22
Posts: 25

Re: Cannot add person (user) as watcher

I'm trying to assign as glpi (Super-Admin)
Yes, I have child entities and yes, i use profiles recursively. Ticket category is from child entity. I can assign an Requster (User or Group), Maintainer (User or Supplier) and Watcher (group only)

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#5 2019-11-04 16:49:15

mecmav
Member
From: Brasil
Registered: 2019-03-22
Posts: 150

Re: Cannot add person (user) as watcher

set the observer users and groups to be able to assign on observer field.

Go to groups, verify te users contained in the groups, in the tab "group", define parameters for "Visible in a ticket" --> here you can set yes or no to

Requester   
Watcher   
Assigned To   
Task   
Can be notified

That's it

Tell me your result.

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#6 2019-11-05 05:07:55

Unit22
Guest
Registered: 2016-01-22
Posts: 25

Re: Cannot add person (user) as watcher

These settings already turned on. I can add group as Watcher.
I still can't add user as Watcher

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#7 2019-11-05 13:46:07

mecmav
Member
From: Brasil
Registered: 2019-03-22
Posts: 150

Re: Cannot add person (user) as watcher

An user are in a group.
That same user have some authorization in the user config?

if that user are assigned to a group, even with a profile associated but with NO authorization, this user will not appear in the list to select the user in the ticket.

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