Forum GLPI-Project

dustin.lavigne

Member

Registered: 2010-03-17

Posts: 9

Email Tags: First Name?

Hi guys,

Sorry if this has been answered before... but some quick google'ing hasen't turned anything up.

I've gone through the Email tags that you can use in notification templates, but I haven't seen anything that would utilize simply the ticket author's first name.

Is there any way to accomplish this?

I'd like to start the e-mail template with "Hi <first name>", as I feel aesthetically that it gives out a more personal touch than using the full name.

Thank you for any help you can provide!

b-next-com

Member

Registered: 2022-12-28

Posts: 14

Re: Email Tags: First Name?

which template is to be edited for this use case?

kind regards