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#1 2019-06-13 10:40:53

Kaya84
Member
Registered: 2019-06-13
Posts: 1

Close a ticket with resolution

Hi at all,
I'm doing various test to GLPI before put it in production.
I have a big doubt about Ticket.
Let say a user open a ticket for a problem. After I resolved the problem, I want to close writing down the solution.
I know I can go to "processing ticket" -> solution -> write down the solution and press add.
I want to know if, inside the "ticket" main mask, there is a place where i can put the solution comment which will close the ticket (My effort is to avoid a lot of click by going inside processing ticket -> solution -> comment)

Thanks!

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