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#1 2019-06-13 10:40:53

Registered: 2019-06-13
Posts: 17

Close a ticket with resolution

Hi at all,
I'm doing various test to GLPI before put it in production.
I have a big doubt about Ticket.
Let say a user open a ticket for a problem. After I resolved the problem, I want to close writing down the solution.
I know I can go to "processing ticket" -> solution -> write down the solution and press add.
I want to know if, inside the "ticket" main mask, there is a place where i can put the solution comment which will close the ticket (My effort is to avoid a lot of click by going inside processing ticket -> solution -> comment)



#2 2019-06-18 07:18:08

Registered: 2012-11-19
Posts: 4,602

Re: Close a ticket with resolution

It is not possible.

What You  can do is :
Change status in main ticket dropdown
Édit description and add your solution
Save ticket

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*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.3(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1)hebergé sur serveur mutualisé.


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