Forum GLPI-Project

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Close a ticket with resolution

Hi at all,
I'm doing various test to GLPI before put it in production.
I have a big doubt about Ticket.
Let say a user open a ticket for a problem. After I resolved the problem, I want to close writing down the solution.
I know I can go to "processing ticket" -> solution -> write down the solution and press add.
I want to know if, inside the "ticket" main mask, there is a place where i can put the solution comment which will close the ticket (My effort is to avoid a lot of click by going inside processing ticket -> solution -> comment)

Thanks!

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Close a ticket with resolution

It is not possible.

What You  can do is :
Change status in main ticket dropdown
Édit description and add your solution
Save ticket

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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6