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#1 2019-02-27 12:21:10

Sagar Bhujel
Member
Registered: 2019-02-27
Posts: 1

other technician able to view tickets not assigned to them

Dear pros,
i have an issue with assigning Tickets to a particular technician.
I have created a technician Group where all technician are registered.
I have even defined business rule for tickets for auto assignment, however now the issue is even though i have defined the business rule for the tickets, when the Simplified Interfaces user creates the ticket based on category it gets assigned to the particular technician but the other technician is also able to view it.
How to configure the technician profile or the rule to not allow other technician to view tickets not assigned to them.

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#2 2019-03-28 22:25:36

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 902

Re: other technician able to view tickets not assigned to them

Not possible - only if you use different entities and technician in a is not technician in b


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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