You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2017-02-11 13:22:50

rnavarro
Guest
From: Madrid
Registered: 2017-02-07
Posts: 8

Mail Notification - For Attached Documents

Hi guys,

I have a question about the mail notifications. I like to add a custom mail notification when the technicians reply a ticket and attach a document. The actually mail notification can´t attach a document, and i like to add a line in this mail indicating that´s necessary log in on the web (frontend) to see the attached document.

Thanks!

Offline

#2 2017-02-12 03:26:18

eulogy
Guest
Registered: 2013-10-11
Posts: 114

Re: Mail Notification - For Attached Documents

Sending attached file to mailgate:
Setup -> Notifications -> Add Documents into Ticket Notifications -> Yes

Then to edit what you want to send in mail content:

Setup -> Notifications -> Notification Templates

You can create new templates or edit old ones (by language).

Also can define very basic conditionals for what you want.

Last edited by eulogy (2017-02-12 03:27:17)

Offline

#3 2017-02-17 12:06:29

sebastian.dubek
Guest
Registered: 2017-02-17
Posts: 4

Re: Mail Notification - For Attached Documents

I have a related question to this topic, i just using this thread.
We are using GLPI 0_91_2.

There is any way to attach files/documents directly into the notification mail as an attachment?

I already tried the notifiaction options within the templates but there i get links to the tickets only. The recipient doesn't have access to the internal network, the links don't work so i need to attach the documents/files.

Offline

#4 2017-02-17 14:47:35

eulogy
Guest
Registered: 2013-10-11
Posts: 114

Re: Mail Notification - For Attached Documents

Sure

Setup -> Notifications -> Email Followups Configuration -> Add Documents into Ticket Notifications -> Yes

By the way, you should create new Topic.

Hope this helps you.

Offline

#5 2017-02-17 15:32:03

sebastian.dubek
Guest
Registered: 2017-02-17
Posts: 4

Re: Mail Notification - For Attached Documents

Thanks for the fast reply, but i already tried this and doesn't work, even on a fresh installation.
I'm using "Way of sending emails" PHP, maybe this only work with smtp?

Offline

#6 2017-02-17 15:38:04

eulogy
Guest
Registered: 2013-10-11
Posts: 114

Re: Mail Notification - For Attached Documents

Use SMTP

Offline

#7 2017-02-20 10:44:45

sebastian.dubek
Guest
Registered: 2017-02-17
Posts: 4

Re: Mail Notification - For Attached Documents

Tested it with smtp, but still only get the URL to the document not the attachment in the mail.
Any other suggestions?
I managed to hardcode the attachment for each mail, but thats only quit and dirty, not the solution i was hoping for. I always have to rewrite the code each time i do an update.

Offline

#8 2019-03-04 12:06:00

alex.v87
Member
Registered: 2019-02-15
Posts: 1

Re: Mail Notification - For Attached Documents

Hi Sebastian,

Would you be able to share the code you used as I am in a similar situation?

Thank you
Alex

sebastian.dubek wrote:

Tested it with smtp, but still only get the URL to the document not the attachment in the mail.
Any other suggestions?
I managed to hardcode the attachment for each mail, but thats only quit and dirty, not the solution i was hoping for. I always have to rewrite the code each time i do an update.

Offline

#9 2019-03-26 18:41:22

vincenzo.consiglio
Guest
From: Messina, Italy
Registered: 2016-02-03
Posts: 14

Re: Mail Notification - For Attached Documents

Attachment file doesn't work for me too.. Already have checked that flag using SMTP. I'm working with 9.4.1.1 (last version)

Offline

Board footer

Powered by FluxBB