Forum GLPI-Project

stephen.chan

Member

Registered: 2015-11-12

Posts: 19

GLPI 0.85.4 create tickets auto send email to Assigned user problem

Hello All

I have a problem in GLPI 0.85.4 ticket system
I create a ticket and assigned user but the assigned user can not receive the email
I have check it and find some problem as below:
If the profile is admin or Supervisor, it can receive the ticket email
If the profile is technical, it can't receive the ticket  email
I want the technical profile can receive ticket email, may I know is that any options is missed in technical profile?

Thanks & Best Regards
Stephen Chan

Last edited by stephen.chan (2016-01-15 11:55:44)

yoannmoriconi

Member

From: Loiret

Registered: 2009-04-17

Posts: 18

Re: GLPI 0.85.4 create tickets auto send email to Assigned user problem

Did you configure the notifications so that they are sent to the assigned technician ?

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GLPI 0.85.5 - Centos 6.5