Forum GLPI-Project

Korla Plankton

Member

Registered: 2009-03-30

Posts: 6

create helpdesk ticket from email?

Hi!

We're currently using an old version of Cerberus for our helpdesk, however it has been badly behaved and we're looking at replacements.

I'm currently using GLPI for inventory tracking. I think it'd be nice to get the helpdesk functionality working as well. We have one major requirement... a user must be able to send an email to the helpdesk which will then automatically create a ticket.

Is this possible with GLPI? I'm using 0.71.3 on a JumpBox (Ubuntu 8.04)

Thanks,

Last edited by Korla Plankton (2009-03-30 20:59:13)

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: create helpdesk ticket from email?

Yes it's possible => see Setup / Gateway.

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Korla Plankton

Member

Registered: 2009-03-30

Posts: 6

Re: create helpdesk ticket from email?

Much thanks! I also set up a crontab to make it automatically check the account. Is there a way to make the Assistance > Tracking page auto-refresh so new tickets appear on their own?

If there isn't a way built in to GLPI, would it be safe to add a meta-refresh tag to tracking.php?

Thanks again... GLPI is great!!

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: create helpdesk ticket from email?

GLPI runs a psudo-cron so as long as its being used it will check every 5 mins or so, I can't remember exactly off the top of my head.

I have added a meta refresh tag to my central.php and it works fine for me

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GLPI 0.78.1 ... but planning to upgrade soon!