Add followup and update ticket at same time

Plight · 2009-02-19 22:58:38

Currently, if you want to add a followup AND change something in the ticket, it takes 2 different processes. This results in the end users receiving 2 different notifications int heir email (fiollowup and changed status).

It would be nice if when creating a followup, you have an option to update something in the ticket details also. What about changing "Add" on the follow up screen to "Add And Update"?

Plight · 2009-02-23 21:50:40

Any possibility of this becoming a feature?

JMD · 2009-02-23 23:33:26

I don't think so.

Why ? have a look to the 0.72 beta

Plight · 2009-02-23 23:48:08

JMD wrote:

I don't think so.
Why ? have a look to the 0.72 beta

Going to later this week. Got a new server coming anyway that im going to put it on.

How does .72 handle creating a helpdesk ticket differently?

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#1 2009-02-19 22:58:38

Add followup and update ticket at same time

#2 2009-02-23 21:50:40

Re: Add followup and update ticket at same time

#3 2009-02-23 23:33:26

Re: Add followup and update ticket at same time

#4 2009-02-23 23:48:08

Re: Add followup and update ticket at same time

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