Forum GLPI-Project

alexandru.ionut

Member

Registered: 2015-07-17

Posts: 7

[webservices] Set Satisfaction bug

These are the parameters I use in my requests:

Parameters {
    comment = "test validation";
    satisfaction = 2;
    session = x;
    ticket = 43;
} for glpi.setTicketSatisfaction

This is the response I get:

error Not found (satisfaction)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [webservices] Set Satisfaction bug

HI,
GLPI version
WebservicePluginversion ?

is ticket #43 closed and waiting for satisfaction  ?
can the user corresponding to  sessionid="x" answer to satisfaction on this ticket (without webservices) ?

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yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [webservices] Set Satisfaction bug

You have this message if you don't have right to read the ticket 43

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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alexandru.ionut

Member

Registered: 2015-07-17

Posts: 7

Re: [webservices] Set Satisfaction bug

GLPI version : 0.84.8
Webservice version : 1.4.3

Ticket is closed, but what do you mean "waiting for satisfaction". Is there something else that needs to be set, to add satisfaction?

The user corresponding to the sessionid is the same user who made the ticket

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [webservices] Set Satisfaction bug

in GLPI, on the ticket view can you see the satisfaction tab ? (betwenn solution and statistics).

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alexandru.ionut

Member

Registered: 2015-07-17

Posts: 7

Re: [webservices] Set Satisfaction bug

No, I can't. What to do in order to see that tab?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [webservices] Set Satisfaction bug

first step : get the satisfaction tab.
second step : use webservices.

youy have to set your entities :
administration>entities>[select Root entity or what you want]>Assistance TAB>
-configuring the satisfaction survey="Internal"
-create survey after 0 day
-rate to trigger survey : 100%

(if it works so, then choose your own values)

close a ticket and watch if you can see internalsurvey tab

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alexandru.ionut

Member

Registered: 2015-07-17

Posts: 7

Re: [webservices] Set Satisfaction bug

Satisfaction works now. Thank you

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [webservices] Set Satisfaction bug

then you can try webservices.
it should now work with your parameters.

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alexandru.ionut

Member

Registered: 2015-07-17

Posts: 7

Re: [webservices] Set Satisfaction bug

Already did, it works just fine