tech support person in charge

mjcallsr · 2008-04-10 07:11:54

How do you set who is the technical person in charge?

I found in general setup "Automatic assign the tickets to the technical person in charge" but I cannot locate where or how to set a user to this.

JMD · 2008-04-10 11:40:06

Could you explain what do you want to do exactly, in wich case ?

mjcallsr · 2008-04-10 15:57:50

I'm using GLPI to support a non-profit center Hope Pregnancy Centers (hopepc.com). Most workers are volunteers including technical support as am I. I have created a single tech account. What I would like to do is to have all tickets automatically assigned to that account for volunteer tech to check and then work on issue. As said before, have found option in general settings to allow feature but cannot determine how to implement it.

JMD · 2008-04-10 17:52:07

You have to create business rules in order to do it

mjcallsr · 2008-04-11 01:36:16

Thank you very much for your reply. Got it working for now.

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#1 2008-04-10 07:11:54

tech support person in charge

#2 2008-04-10 11:40:06

Re: tech support person in charge

#3 2008-04-10 15:57:50

Re: tech support person in charge

#4 2008-04-10 17:52:07

Re: tech support person in charge

#5 2008-04-11 01:36:16

Re: tech support person in charge

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