Forum GLPI-Project

linvinus

Member

Registered: 2009-07-16

Posts: 29

ticket can't be reopened by system cron

glpi: 0.72
mailgate: imap to zimbra

cat /etc/cron.d/glpi
SHELL=/bin/bash
*/1 *     * * *     www-data    /usr/bin/php5 /usr/share/glpi/front/cron.php

if user send answer email on closed ticket and mailgate task was run by system cron, then ticket status didn't change to opened, only followup message will be added to ticket.
But if run /usr/share/glpi/front/cron.php as glpi-administrator then ticket status changing to opened.

solution:
in tracking.class.php
in FollowUp class function prepareInputForAdd($input) {
add
if (isset($input['_do_not_check_author']))
                        $input["_isadmin"]=1;

Also i have report bug in  "Bugs GLPI" but didn't get any answers, so i post link here  http://www.glpi-project.org/forum/viewt … p?id=15634

Is it possible  to reports bugs on TRAC? I can't find how to register.

Sorry for English.

Last edited by linvinus (2009-07-26 13:13:50)

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glpi 0.83.2, ocs 2.0.2-2, Ubuntu 8.04.4 LTS

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: ticket can't be reopened by system cron

it is not possible to reports bug on trac. You must do it here.
I move to the bugs section.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: ticket can't be reopened by system cron

correction here :
https://dev.indepnet.net/glpi/changeset/8504

Thanks for the bug report.

I close.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat