You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2018-07-12 14:32:42

Nikolai
Guest
Registered: 2018-07-12
Posts: 1

Ticket assignment based on the e-mail domain

Hello, everyone,

I am a complete beginner so I apologize for such a "stupid" question.

I would like to know how I can set up a ticket assignment based on the e-mail domain as a rule (GLPI 9.3.0).
Each of my entities has an e-mail domain and I would like to use it to assign tickets from this domain to the corresponding entity.

1. Do I have to enter the e-mail domain in the entity with or without"@"?
2 How do I create the rule (step by step)?

Thanks and greetings from Germany
Niko

Offline

#2 Yesterday 13:00:24

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 763

Re: Ticket assignment based on the e-mail domain

IMHO it should work in this way:

Navigate to:
Home
Administration
Rules
Rules for assigning a ticket created through a mails receiver

criteria
actions - assign to entity

best regards from bavaria

#########
update:
Check Home - Administration - Entities - Advanced information

Last edited by KKAdmin (Yesterday 13:32:54)


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.2.3 /Ubuntu 16.04.4 LTS
Apache/2.4.18 (Ubuntu) - PHP 7.0.30-0ubuntu0.16.04.1 - MySQL 5.7.22-0ubuntu0.16.04.1

Offline

Board footer

Powered by FluxBB