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#1 2018-07-13 15:42:50

Andre Sousa
Guest
Registered: 2018-07-13
Posts: 2

Getting a file from a ticket

I need to download a file that someone attached on a form.

https://i.imgur.com/LsXTjpJ.png

The file is returned in the ticket as a Followup, but now I need to figure out a way to download it to my machine to then store it on a Azure Storage. I tried to use "/Ticket/X/TicketFollowup/" but it returns me an empty array and not the link to the download.

The link to download the file is something like ".com/front/document.send.php?docid=X", another way to download the file could be by identifying the ID of the document that someone uploaded, I found that this ID is stored on the "Historical" tab as seen on the next image, but I don't really know how to get that ID.

https://i.imgur.com/B84Dtpu.png

Can someone help me finding a way to get the link to the download of the file or to find another way to download the file?

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#2 2018-07-13 15:43:53

Andre Sousa
Guest
Registered: 2018-07-13
Posts: 2

Re: Getting a file from a ticket

Apache is another way to download the file but I don't have permissions to access it

Last edited by Andre Sousa (2018-07-13 15:44:03)

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