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#1 2017-11-29 18:25:58

resapp
Guest
Registered: 2012-05-15
Posts: 4

[résolu][9.2 / 9.2.1] Rich text for helpdesk "Not working"

Hello guys,

i try since many weeks to solve an issue i have but without success.

Rich text for helpdesk is set to "yes" in the setup, but in the ticket the option bar is missing and the text is like this for new ticket

<p style="text-align: center;"><span style="color: #ff0000;"><strong>Merci de bien vouloir détailler au maximum votre demande ou votre incident.</strong></span></p><p style="text-align: center;"> </p><p> </p>

i 've just made the update from 9.1.6 and nothing change in the settings, i had the issue with 9.2 and 9.2.1

i hope that someone has a solution

thanks

Last edited by resapp (2018-01-08 12:07:13)

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#2 2018-01-08 12:07:02

resapp
Guest
Registered: 2012-05-15
Posts: 4

Re: [résolu][9.2 / 9.2.1] Rich text for helpdesk "Not working"

I'v restored a recent glpi db on my test server and it's working

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