Forum GLPI-Project

carlosbmc

Member

Registered: 2016-12-01

Posts: 159

Opinions: Best way to show new tickets using technician homepage

Hello,  I have a lot of tickets category and a lot of technicians (whitout e-mail)

What is the best way to show new tickets to technicians, without assign ticket; And without having to go to the filters page in order to find the new tickets.

When a customer creates new ticket using his self-service portal and selecting a category what is the best way to Inform the group of technicians that they have a new ticket without asigning it automatically.  Using technicians home page.

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GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 7.3.33