Forum GLPI-Project

Nitro76

Member

Registered: 2011-03-17

Posts: 70

Business Rules work only when update ticket

Hi all,

I created many business rules to assign category, to assign prority,...
Several rules work for new or updated tickets but several work only when I update a ticket.

For exemple, I create a ticket who contain category and priority informations in the description. After created the ticket, the category wasn't automatically assign. And enter in the ticket and Update it => the category will be automatically assign.

I specify that all rules are define to be active for Add or update tickets.

I Don't know if the problem occurs on the rules that have been changed.

I can send you screen shot or rules détails if you want...

Thank you in advance,

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,176

Re: Business Rules work only when update ticket

Hi,
GLPI version ?

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
préprod : glpi10.0.15

Nitro76

Member

Registered: 2011-03-17

Posts: 70

Re: Business Rules work only when update ticket

Hi,
GLPI version ?

Oups, pardon... 0.85.4

Nitro76

Member

Registered: 2011-03-17

Posts: 70

Re: Business Rules work only when update ticket

In fact, i just found the problem...

All rules who contain criterion with accents don't work... arff... stupid french language....

I replaced all word with accents and all rules work again

Thank you for your help