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#1 2014-06-12 03:38:34

exxteban
Guest
Registered: 2014-06-06
Posts: 10

Problem with notifications to requesters

Hi ..

I have a big problem ... I've migrated from 0.83 version to 0.84, and now when I configure for instance a notification for new tickets, I set as recipients to the "Technician in charge of the ticket" and the "Requester", nonetheless the notification is only send to "Technician in charge of the ticket" .

Before the migration it worked normally, but now I don't understand this behavior.


Somebody know why is this?

Thanks ins advance.

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#2 2014-06-12 06:07:55

exxteban
Guest
Registered: 2014-06-06
Posts: 10

Re: Problem with notifications to requesters

Ok, I've noticed this is because the language I had.

But now I have another problem: I can't send notifications to domains diffent to my own domain where I have the SMTP server. hmm

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#3 2014-06-12 19:09:24

exxteban
Guest
Registered: 2014-06-06
Posts: 10

Re: Problem with notifications to requesters

Done ..!

All of my problems were because of language. All the users must have the same Language I set in the notification templates.

Regards.

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