Forum GLPI-Project

capeschools

Member

From: Maine, USA

Registered: 2011-04-21

Posts: 17

Website

All tickets vanished/invisible

I have an odd issue where all of a sudden I can see no tickets, new or historic.

If I look at Global View it does show tickets in the system and users can add new ones, but under my normal view as an administrator I cannot see any at all, and if I click on any from the global view it just loads a blank page with no tickets.

Everything else in GLPI is still there (software, computer records etc) but it is as if suddently I have lost permission to see tickets?

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OpenSuse 11
GLPI 0.83.91

Last edited by capeschools (2013-08-22 15:10:59)

capeschools

Member

From: Maine, USA

Registered: 2011-04-21

Posts: 17

Website

Re: All tickets vanished/invisible

Any body any ideas?

MySQL table permissions?

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: All tickets vanished/invisible

errors in debug mode ?

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MoYo - Julien Dombre - Association INDEPNET
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capeschools

Member

From: Maine, USA

Registered: 2011-04-21

Posts: 17

Website

Re: All tickets vanished/invisible

nothing unusual seems to be showing in any logs - even more confusing is that I looked under the logs from the Administration dropdown in the GLPI WebUI and it is listing the tickets being created and I can click on the ticket ID link and see that ticket.

So tickets are being created and I am able to see them if I go through that way, but they are not showing up when I go to tickets or any list.

samcro

Member

From: Munich, Bavaria, Germany

Registered: 2013-04-24

Posts: 216

Re: All tickets vanished/invisible

sounds like some kind of filtered view or something like that
did u personalize ur ticket view? reset to default maybe helps?!

greetz

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GLPI 0.84.7 with FusionInventory on LAMP 14.04.1 LTS
~150 clients