Associated Elements in Tickets

AdesTheShades · 2013-07-28 17:12:18

I realise that I must be missing something pretty basic here but I'm completely stuck!

I'm trying to set up all of our support staff so they can create a ticket for ANY Inventory Item in the organisation under their OWN name as Requester instead of the User. We often need to work on a device which are assigned to a User but we don't that work to be logged against that User.

So what I'm really asking is, how can the Dropdown be populated with all of the inventory items in the organisation when a member of Support is logged rather than the items which they are listed as Users in without affecting Self-Service for Users?

I hope that this makes sense!

Using 0.83.91

Ta!

Adrian

AdesTheShades · 2013-07-29 12:24:05

So, to explain a bit more clearly, is it possible to show the Inventory List as the Managed Items for the Group rather than Used Items for the User?

Regards

Ades

vlegros · 2013-07-30 11:32:16

Hi !
You will find only items under the entity of the ticket (in case you use several entities)
Or, the best is on the page of the item,you go to the tab ticket, and then Add a ticket for this item
Hope this helps

AdesTheShades · 2013-07-30 14:41:00

Many Thanks!

This is the way we are going to go as we are using one Entity.

Regards

Adrian

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#1 2013-07-28 17:12:18

Associated Elements in Tickets

#2 2013-07-29 12:24:05

Re: Associated Elements in Tickets

#3 2013-07-30 11:32:16

Re: Associated Elements in Tickets

#4 2013-07-30 14:41:00

Re: Associated Elements in Tickets

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