Forum GLPI-Project

daniel.riedener

Member

Registered: 2013-05-01

Posts: 3

Rules for assigning a ticket created through a mail receiver

Hello

I want to create a rule to automatically assign a ticket by the senders mail domain. Therefore I created a rule with the settings
"Entity from domain - Assign the value from regular expression". But none of the regular expressions worked...

In the entity I set "Mail domain surrogate entity :" to the mail domain.

Where am I wrong?

Thanks

Daniel